Shipping & Returns

All goods are covered by a 12 month warranty

Carriage is charged according to size and weight of item at the current rate set by either Parcelforce or DPD/DHL.

Some items are shipped directly from our European Distribution and may take between 7-14 days for delivery.

Items shipped from the USA take approx 21 days for delivery.

Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your contract 7 working days starting from the day after the date of receiving goods without giving a reason.

The customer has the choice of returning the goods via his/her own means, or requesting a collection, in which case the cost of returning the goods to us will be deducted from the refund.
Refunds will be reimbursed within 30 days starting from the cancellation date.
Cancellations must be requested within 7 working days.

The 7-day cancellation period for each appliance commences the day after the day of delivery of that appliance.

We will endeavour to take all possible reasonable care, to keep all details of your order and payment secure. However in the absence of negligence on our part we cannot be held liable for for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering.

Damaged, or faulty goods must be reported within 3 working days. In cases of goods received damaged or faulty please retain the product (together with any packaging) and contact us within 3 working days whereupon we will arrange for the item to be exchanged or offer a refund. This does not affect your statutory rights as a consumer.

We take all complaints very seriously. If you have a cause of complaint then please write to
us at this email address :-

Complaints Department


We will respond to all complaints within 24 hours, and will keep you informed throughout the process by your request.

The present terms and conditions do affect consumer's statutory rights as indicated above.

All items carry a minimum 12 months parts and labour guarantee issued by the manufacturer.
Some manufacturers do offer extended guarantee as a promotion and others offer them for a small fee. We also offer extended guarantees.

All product information shown on the website is believed to be correct and accurate from the source material (i.e. manufacturers documentation).
Please inform us if you believe any information not to be correct and if this affects your order we will endeavour to correct this until all parties involved are satisfied.




(We Reserve the right to amend our terms and conditions clauses. Our terms and conditions do affect consumer's statutory rights.)